Aquawave Boutique LLC Return and Exchange Policy

1. Company Information

• Company Name: Aquawave Boutique LLC
• Mailing Address: PO BOX 621583, Orlando, FL 32862
• Contact Information:
  • Email: roxy@aquawaveboutique.com
  • Phone: +1 (787) 671-5209
• Website: www.aquawaveboutique.com

2. Product Details

• Types of Products Sold: Swimwear, bikinis, dresses, and women's clothing, Clothing for Men and Boys.
• Condition for Returns: Items must be unused and in their original condition with tags attached.
• Return Window: Items must be returned within 15 days of delivery. No refunds will be issued; only exchanges or store credits are available.

3. Return Process

• Initiating a Return: Customers must email roxy@aquawaveboutique.com to request a return. Upon approval, return instructions will be provided.
• Required Documentation: Include the full name and order number with the return.
• Shipping Method: Returns can be sent via any carrier or delivered in person to the specified address.

4. Costs and Responsibilities

• Shipping Costs: Customers are responsible for the shipping costs of returning items.

5. Specific Conditions

• Defective or Damaged Items: Customers should immediately photograph and email evidence of the defect or damage upon receiving the product.
• Incorrect Items: If the wrong item is received, Aquawave Boutique will cover the return shipping costs. Customers should provide order details and photos of the incorrect item.

6. Shipping Information

• Return Address: PO BOX 621583, Orlando, FL 32862
• Packaging Instructions: Items should be securely packed in a sealed box.
• Recommended Carriers: Any carrier operating within the United States.

7. Terms and Conditions

• Legal Compliance: This policy complies with all local, state, and federal laws, including Florida Statute 501.142, which outlines merchant responsibilities and consumer rights regarding refunds and returns.
• Consumer Rights: Merchants must provide a written copy of the return policy upon request. In the absence of a posted "no refund" notice, consumers have the right to return merchandise within seven days, provided it is unused and in its original packaging​ (FLSenate)​​ (LawServer)​.

8. Exchange Policy

• Requesting an Exchange: Exchanges should be requested via email, detailing the reason for the exchange. The request will be evaluated within 1-2 business days.
• Available Options: Customers can choose from available sizes and colors. If the desired item is out of stock, the production time may be 20-25 days.

9. Exceptions and Restrictions

• Non-Returnable Items: Items such as thongs or one-piece swimsuits cannot be returned if worn. These items must be unworn for any return or exchange consideration.

10. Additional Information

• Customer Support Contact: aquawaveboutique@gmail.com
• Customer Service Hours: 8 AM to 5 PM

11. Legal Terms

• Compliance: Aquawave Boutique LLC adheres to all applicable Florida consumer protection laws, ensuring transparency and fairness in all transactions.
• Dispute Resolution: Any disputes will be handled in accordance with Florida state laws and regulations, providing a fair resolution process for both parties.

Aquawave Boutique LLC Shipping Policy

1. Introduction At Aquawave Boutique LLC, we strive to provide our customers with a seamless shopping experience, which includes efficient and reliable shipping. This Shipping Policy outlines our shipping practices and the options available to our customers.

2. Shipping Carriers We partner with several reputable shipping carriers to ensure that your orders are delivered safely and promptly. Our primary shipping carriers include:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL Express

3. Shipping Rates and Delivery Times Shipping rates and delivery times may vary based on the destination, shipping method selected, and the weight and dimensions of the package. The following are general guidelines:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Shipping costs will be calculated and displayed at checkout.

4. Order Processing Time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

5. Shipment Confirmation and Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order using the carrier’s website or through the tracking link provided in the email.

6. Shipping to P.O. Boxes Aquawave Boutique LLC ships to addresses within the U.S., including P.O. Boxes. Orders shipped to P.O. Boxes will be delivered by USPS.

7. International Shipping We currently do not offer international shipping. We only ship to addresses within the United States.

8. Shipping Restrictions Certain products may be subject to additional shipping restrictions due to size, weight, or destination. We reserve the right to restrict shipping for specific items and destinations.

9. Lost or Damaged Packages Aquawave Boutique LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

10. Shipping Insurance We offer shipping insurance options at an additional cost to protect against lost or damaged packages. This option can be selected during the checkout process.

11. Address Accuracy Please ensure that all shipping information is accurate and complete at the time of order. We are not responsible for orders that are delayed or returned due to incorrect or incomplete addresses.

12. Contact Information For any questions or concerns regarding our shipping policy, please contact us at:

• Email: roxy@aquawaveboutique.com
• Phone: +1 (787) 671-5209

13. Updates to this Policy We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

14. Governing Law This Shipping Policy is governed by the laws of the State of Florida, without regard to its conflict of law principles.