Refund policy

Aquawave Boutique LLC Return and Exchange Policy

1. Company Information

  • Company Name: Aquawave Boutique LLC
  • Mailing Address: PO BOX 621583, Orlando, FL 32862
  • Contact Information:
    • Email: roxy@aquawaveboutique.com
    • Phone: +1 (787) 671-5209
  • Website: www.aquawaveboutique.com

2. Product Details

  • Types of Products Sold: Swimwear, bikinis, dresses, and women's clothing, Clothing for Men and Boys.
  • Condition for Returns: Items must be unused and in their original condition with tags attached.
  • Return Window: Items must be returned within 15 days of delivery. No refunds will be issued; only exchanges or store credits are available.

3. Return Process

  • Initiating a Return: Customers must email roxy@aquawaveboutique.com to request a return. Upon approval, return instructions will be provided.
  • Required Documentation: Include the full name and order number with the return.
  • Shipping Method: Returns can be sent via any carrier or delivered in person to the specified address.

4. Costs and Responsibilities

  • Shipping Costs: Customers are responsible for the shipping costs of returning items.

5. Specific Conditions

  • Defective or Damaged Items: Customers should immediately photograph and email evidence of the defect or damage upon receiving the product.
  • Incorrect Items: If the wrong item is received, Aquawave Boutique will cover the return shipping costs. Customers should provide order details and photos of the incorrect item.

6. Shipping Information

  • Return Address: PO BOX 621583, Orlando, FL 32862
  • Packaging Instructions: Items should be securely packed in a sealed box.
  • Recommended Carriers: Any carrier operating within the United States.

7. Terms and Conditions

  • Legal Compliance: This policy complies with all local, state, and federal laws, including Florida Statute 501.142, which outlines merchant responsibilities and consumer rights regarding refunds and returns.
  • Consumer Rights: Merchants must provide a written copy of the return policy upon request. In the absence of a posted "no refund" notice, consumers have the right to return merchandise within seven days, provided it is unused and in its original packaging​ (FLSenate)​​ (LawServer)​.

8. Exchange Policy

  • Requesting an Exchange: Exchanges should be requested via email, detailing the reason for the exchange. The request will be evaluated within 1-2 business days.
  • Available Options: Customers can choose from available sizes and colors. If the desired item is out of stock, the production time may be 20-25 days.

9. Exceptions and Restrictions

  • Non-Returnable Items: Items such as thongs or one-piece swimsuits cannot be returned if worn. These items must be unworn for any return or exchange consideration.

10. Additional Information

11. Legal Terms

  • Compliance: Aquawave Boutique LLC adheres to all applicable Florida consumer protection laws, ensuring transparency and fairness in all transactions.
  • Dispute Resolution: Any disputes will be handled in accordance with Florida state laws and regulations, providing a fair resolution process for both parties.